Personalized Orders

Since Gifia products are customized with personal photos, voice notes and special memories, customized orders are non-returnable and non-refundable once production has started.

Order Cancellation

Orders can only be cancelled within 12 hours of placing the order. Once customization or production begins, cancellation requests will not be accepted.

Damaged Or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photos and videos of the issue.

After verification, we may provide:

• Replacement of the product
• Partial refund where applicable
• Store credit for future purchases

Refund Process

Approved refunds are processed within 5-7 business days to the original payment method used during checkout.

Non-Refundable Situations

• Personalized/customized products after production begins
• Minor color variations due to screen differences
• Incorrect shipping details provided by customer
• Delivery delays caused by courier services
• Change of mind after dispatch

Delivery Issues

Gifia is not responsible for delays caused by courier partners, natural disasters, strikes or unforeseen circumstances beyond our control.

Contact Us

For refund, replacement or cancellation requests, contact us: